Frequently Asked Questions

Q: What makes H&H better than other suppliers on the web?

H&H has the fastest turnaround time of anyone in the industry. All in-stock merchandise is guaranteed to ship within 1 business day. We keep parts on the shelf, ready for the customer.

Q: What happens if you send me the wrong part?

Contact our Customer Service Department at 479-787-5575 to arrange an exchange or return. We'll pay return shipping and apologize for the inconvenience.

Q: What if the part is damaged during shipping?

Contact us immediately so we can file a claim with the shipping company. It is their responsibility to deliver packages undamaged.

Q: How long does it take for a part to arrive?

Almost all orders ship within one business day. Typical delivery time is 1–5 days depending on your location.

Q: What shipping methods do you offer?

We offer FedEx, UPS, and USPS within the continental US — from ground to next-day air. We do not ship to AK, HI, Puerto Rico, or outside the US.

Q: What payment methods do you accept?

Visa, MasterCard, American Express, Discover, and PayPal.

Q: Can I cancel my order?

Call 479-787-5575. If your order has already shipped, you will be responsible for return shipping.

Q: How can I be sure a part will fit my vehicle?

All products include fitment info on their page. You can also call us at 479-787-5575 for free technical assistance.

Q: Do you charge sales tax?

H&H is based in Arkansas, so we only charge sales tax on orders shipping within Arkansas.

Q: Can we pick up items at shows or at the warehouse?

Yes! In-stock merchandise can be delivered at no extra charge to any event we attend. Warehouse pickup is available Monday–Friday, 8am–5pm. Note that warehouse pickup is subject to Arkansas sales tax.

Q: What are your Customer Service hours?

Monday–Friday, 8am–5pm CST. Call us at 479-787-5575.